Ireland: +353 1 906-9231 - USA: 855-699-6763 - UK: +44 20 3529-6775

Privacy policy

How we use your information

This privacy policy provides information about how Milano Ventures Limited collects, stores, shares or keeps personal information provided by our users and customers.

We understand that your privacy and the security of your information are very important to you.

Milano Ventures is committed to keeping your information private.

Using our website

We aim to continuously improve your experience of our digital channels. We use cookies to enhance your customer experience of our products, service and online applications. Our web server collects information about your visit, for example;

  • number of people who visit the website;
  • date and time of visits;
  • number of pages viewed;
  • amount of time spent on the website;
  • popular sections of the website

Subject to your device settings and consents, we may also collect information about your device, your location and whether or not you are a user or client of Milano Ventures.

This information is anonymous, and no attempt is or will be made to identify visitors.

Search engine

The search facility on our website is an internal search function and only returns information that appears on the website. We do not track or retain user activity when customers use this facility.

Location-Enabled Services

In certain circumstances, some services require your location to function, and if you wish to use such features, you will be asked to consent to your data being used for this purpose. This consent may be withdrawn at any time.

Personal Information You Provide To Us

Unless you agree, otherwise any, information gathered in respect of requests of information is retained by the Milano Ventures for the purpose of answering to your requests or for providing products or services that you have requested to you or your organisation.

We ask for personal information when verifying your identity as a legitimate, registered user of our services, or when signing up for a service or product provided by Milano Ventures. All information provided to us by you will be treated with the utmost confidentiality by all applicable legislative and regulatory standards.

If you ever decide that you no longer wish us to keep or use information or you want the information to be revised or updated, please feel free to contact us. We will remove or amend the information as appropriate by applicable legislative and regulatory requirements. Removal of certain or all information may fail to answer to any request, or delay, suspension or termination of services rendered to you or delay or failure in the delivery of any product that you have ordered.

Calling our Helpdesk

Milano Ventures may collect Calling Landline Identification (CIL) or any other information on the origins of a call as an additional security measure to identify and verify whether callers are spammers, prospective or registered clients of Milano Ventures before we can provide assistance or any information to them. We do not record or retain phone conversations.

Emailing us

Any emails sent to us are recorded and forwarded to the relevant department and may be assigned a ticket number to track processing of each request. The sender’s email address will remain visible to all staff tasked with dealing with the query. Please be aware that it is the sender’s responsibility to ensure that the content of their emails is within the bounds of the law. All unsolicited material of a criminal nature will be reported to the relevant authorities and blocked.

Making a complaint to us

When we take on a complaint, a file is generated. This will usually contain personal information about the complainant and any other individuals involved in the complaint.

We will only collect personal information that is necessary to investigate the complaint. We will usually have to disclose the complainant’s identity to whomever the case is against. We will try to facilitate a complainant who wishes to remain anonymous, but if a case proceeds it is inevitable that the identities of both parties are revealed. This is to ensure fairness in the legal process.

If sensitive personal data organization for a complaint, appropriate measures will be taken to ensure that it is safely processed.

The information contained in complaint files will be kept in line with our retention policy. This means that information will be held for six years from the last date of action on file. It will be kept in a secure environment and available only to those who need to access it.

Registering as a client or user

When a business or individual is required to register with the Milano Ventures, (i.e., when subscribing to any service or buying a product online), a record of their registration is created. All information requested on original registration shall hereafter be referred to as “Registration Information”. Such record is accessible only to Milano Ventures, to our outsourced accounting firms, our designated Tax Agents, our Company Secretary and those who legitimately need such records to comply with laws and regulations. Such records may also be available to our outsourcing partners to deliver any service or product that you have ordered (i.e. in case of domain name registration we must send personal and company data to each domain name registry or their reseller).

Registration Information will not be available to third parties unless specified above, and unless you have agreed to release this information to third parties, i.e. for marketing purposes.

We do not retain manual registration records. Registration files may also contain personal data in case of individuals, sole traders, or to identify contacts with whom Milano Ventures will interact to answer each customer or user request.

In the case of an organisation, applying to become a client it must provide names and descriptions of the principals, officers, directors and/or partners and secretary if appropriate and any other information which Milano Ventures may require.

In the case of an individual applying to become a client, he or she must give the name, residence, business profession or other occupation of the applicant and any other information which Milano Ventures may require.

If you or your organisation provides any information that is untrue, not accurate, incomplete or inaccurate or Milano Ventures has reasonable grounds to suspect that such information is organizations, not current, incomplete or inaccurate Milano Ventures has the right to suspend or terminate your or your organisation’s services and/or not to deliver products ordered.

This Registration Information will be retained by the Milano Ventures for no longer than as is necessary.  Unless you or your organisation has agreed to the use of the Registration Information for direct marketing purposes by Milano Ventures or selected third parties, Milano Ventures agrees to use the Registration Information only for the purpose of supplying products or services to you or your organisation.  If you or your organisation has agreed to the use of Milano Ventures for direct marketing purposes, it may opt out in writing at any time. Milano Ventures does not make any representation or warranty concerning the content of any direct marketing messages or any goods or services which may be obtained from such third parties, and you or your organization agree that Milano Ventures shall not have any liability with respect thereof.

Reporting a Breach of Data Protection

We take Breach Notifications from organisations who are self-reporting a lapse in Data Protection, or from individuals whose own personal data has been disclosed without their consent. We only gather such information as is necessary to investigate and take action in a case.

Breach report material is stored in electronic format for six years from the last date of action on file. It will be securely stored and available only to those who need to access it.

Access to personal information

If you ever decide that you no longer wish us to keep or use information or you want the data to be revised or updated, please feel free to contact us. We will remove or amend the information as appropriate under applicable legislative and regulatory requirements.


Chatbox services are provided by Smartupp. Your personal data might be collected by us or 3rd parties, such as, s.r.o., VAT ID CZ0366868.

GDPR sets a new legal structure for personal data governance. From a legal point of view, Smartsupp acts as Data Processor. This means that may still collect some personal data when you use the chat box on our site, and we are responsible for this data. By using Smartsupp as a Data Processor when they provide chat box services, we pass some personal data to Smartupp for processing.

Disclosure of personal information

As far as possible, we will not disclose personal data without consent. However, when we investigate a complaint, we may need to share personal information with the other parties concerned. We will consider any request for anonymity in respect of a case, but we cannot guarantee that it will be possible to enforce it.

We reserve the right to transfer information (including your Personal Data) to a third party in the event of a restructuring of our organisation, provided that the third party has an equivalent privacy policy in place and all necessary legal requirements are complied with.

Milano Ventures also reserves the right to disclose the Registration Information if required to do so by law or if it believes in good faith that any such disclosure is reasonably necessary for the administration of Justice, to enforce this Privacy Policy, to respond to any complaint received regarding the rights of third parties, or to protect the rights, property or personal safety Milano Ventures, its clients, users and the public.

Third parties to whom we may disclose information include organisations such as An Garda Síochána (meaning “the Guardian of the Peace” or Irish Police) or the Office of the Revenue Commissioners (Irish Tax office).

Cookie policy

Please refer to our separate cookie policy.

Updates and Changes to our Privacy Statement

This is a live document, under regular review, and may change without notice from time to time. This policy was last updated in March 2017.

How to contact us:

If you require further information regarding our Privacy Statement, you can contact us at